 "Technical
support provides crucial assistance when you need
it - that's our guarantee."
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Technical Support Support is one of the
essential services provided by eViewz' customer
support professionals. Requests ranging from
system usage to installation of new releases are
handled by support specialists who are themselves
expert users and administrators of the
LearningSilo™ Suite of products.
Because eViewz is
committed to complete client satisfaction and to
ensuring that your project is a success from
end-to-end, special emphasis is placed on
technical support. Support is provided from
9:00am to 6:00pm EST, Monday through Friday, via
telephone, facsimile machine, email and downloads
from the Web.
Online Support is
available to eViewz clients by subscription only.
It is an additional resource for user support and
complements existing hot-line support and product
documentation. Online Support is available 24
hours-a-day, 7 days-a-week and may be accessed
from anywhere in the world using only browser
software.
To access Online
Support you will need a User Id and Password.
These will be supplied to you once you have
registered for Online Support. Please note that a
User Id and Password are required for access. If
you are unable to gain access please contact a
Technical Support representative at support@eviewz.com or via telephone.
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